About Us

The operator of iBandda.com is actually a factory specializing in the production of accessories for nearly 10 years. For a long time in the past, we have designed and manufactured their brands all over the world.  (OEM). We have very good craftsmen and designers, and we also have the world's most advanced manufacturing technology and experience, but unfortunately, we do not have a platform to serve end consumers.

Fortunately, we met shopify, which allows us to build a website facing end consumers at a very low cost. This will be a brand new start for independent brands after our long OEM journey. Thanks to Shopify, now we can easily build this website to sell all our series! Yes, you bought it directly from a dedicated factory!

We look forward to having a good communication and exchange with our customers, and we will do our best to serve each of our customers.

If you have any questions, please contact us via email: ibandda.service@gmail.com or WhatsApp(+1 (252) 491-1537‬), and our customer service representatives will try their best to serve you.

24 Hours Customer Service Phone Number:+1 (252) 491-1537
                                                                             iBandda Team
                                                                             iBandda.com

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.ibandda.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; 

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store

You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at  ibandda.service@gmail.com

By ordering from this website, you agree to the following policy:

EXCHANGES, REFUNDS, RETURNS, CANCELLATIONS:

All sales transactions are final.

We'd like to inform customers that all changes to orders must be made known to us via email /WhatsAPP ASAP preferably within 12 hours from the time the order is placed. If your order has already been dispatched, we are unable to amend your order details anymore, unfortunately. Once an order has been placed, we regret to inform you that we do not allow any cancellation as we work very quickly in processing all our orders. This is to ensure minimal disruption to our order fulfillment team. Should an exception be made, all order cancellations will be subjected to cancellation fee of $5. 

If you would like to return or exchange your purchase, please get in touch with us via email for return/exchange instructions within 7 days from the time the parcel is delivered to you. Returns and Exchanges are only applicable to items that arrive in a faulty or damaged state and must be in their original packaging.

Please note, we do not cover for the return shipping cost（except items that arrive in a faulty or damaged state）. Customers will be responsible for the return shipping cost. Please ensure returned item is shipped via a trackable shipping method. All exchanges & refunds will only be processed when we have received the actual product back in our warehouse. Returned product must be in its original condition (unopened, unused, in original packaging) to be eligible for an exchange/refund. If a returned parcel is lost in transit, iBandda Co. will not be held accountable.

Customers must contact us via email/WhatsAPP （or other way） within 72 hours/3 days of product receipt with evidence of product damage (by means of photos or videos that best demonstrate the defect/damage). Upon inspection of the available evidence, a decision will be made to offer a refund/replacement on return of the product.

We strongly encourage customers to carefully read the product description prior to purchase and do not hesitate to get in touch with one of our friendly team members at ibandda.service@gmail.com with questions on our products. 

Terms of Shipment

• SHIPPING POLICY
• 
How long does it take to receive my product?


Typically, it takes about 9-20 business days for our products to be delivered from the day of shipment. Once shipped, USPS will deliver continental US orders in 6-15 business days. Shipping is currently available only to US, AU, UK, CA and other 35+ countries address as of the moment and delivery time is around 9-15 working days.
 Please note that during the holidays our Shipping time may vary.


We temporarily do not provide transportation to the following countries：Iraq、Palestinian Territories、Libya、French Polynesia、Botswana、Azerbaijan、Antigua and Barbuda、Åland Islands、Bouvet Island、French Southern Territories、Congo - Kinshasa、Heard & McDonald Islands、Côte d’Ivoire、Liberia、Mali、U.S. Outlying Islands、Micronesia、Antarctica、South Georgia & South Sandwich Islands、Saint Barthélemy、Svalbard and Jan Mayen.

• Can I change the destination country of my order?


Typically,after your order has been sent out, you may not change your shipping address;You can contact us before you apply a changing,we will try our best to service our customers.

• How much is shipping?

We provide Free Shipping All Ovber to US, AU, UK, CA and other 35+ countries.

Shipping Time For United States: 9 - 20 business days（
Please keep in mind delivery dates may change due to inclement weather conditions or holiday or some temporary emergency，such as covid-19.
 
）

• How will I know my order has shipped?

You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 5 business days to process before they are shipped due to COVID-19. Once you have received this email please allow 24-48 hours for your tracking number to update. 
Please keep in mind delivery dates may change due to inclement weather conditions or holiday.
 


• Do you ship internationally?


Shipping is currently available only to US, AU, UK, CA and other 35+ countries address as of the moment. All destination can be found upon checkout.


NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.


We temporarily do not provide transportation to the following countries：Iraq、Palestinian Territories、Libya、French Polynesia、Botswana、Azerbaijan、Antigua and Barbuda、Åland Islands、Bouvet Island、French Southern Territories、Congo - Kinshasa、Heard & McDonald Islands、Cote d’Ivoire、Liberia、Mali、U.S. Outlying Islands、Micronesia、Antarctica、South Georgia & South Sandwich Islands、Saint Barthélemy、Svalbard and Jan Mayen.

• Please note: 
• At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
• Expedited shipping is not offered to P.O. Box shipping addresses.
• We do not offer overnight shipping.

If you have any questions, please feel free to contact us